How do I get Facetime working with the eSIM in my iPhone

In order to make sure that you can use Facetime with your eSIM plan you must:

  1. Make sure that the plan is enabled. Go to Settings/Mobile Data and ensure that the eSIM plan is set to ON.
  2. Make sure that you have a good signal for the eSIM plan. The iPhone sends and SMS to a specific number in order to retrieve the phone number ( MSISDN ) for the eSIM plan.
  3. Go into Settings/Facetime
  4. Make sure that that your eSIM plan is ticked under ‘you can be reached by Facetime at’
  5. Select whether you want your eSIM plan to be used as the Caller ID when you originate a Facetime call by ticking the appropriate plan under ‘Caller ID’.

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