CONDITIONS FOR YOUR eSIM SERVICE
This agreement which includes your Tariff Plan (see website for details) is for your eSIM service and the calls SMS’s, data and other services that you use. This agreement does not cover your mobile phone.
When you purchase a Pay As You Go Voice, SMS and Data plan you will have the option to save your credit card details. Your PAYG plan will be credited with the initial airtime purchased and you can top up as and when required. The plan will expire unless the eSIM plan is topped up within a 90 day period. The minimum top-up amount is $10. You can keep the plan and the telephone number indefinitely providing you top up every 90 days. Top-ups can be done by re-entering your credit card details or using saved credit card details.
Receiving calls require your account to be in credit.
Our Rate Calculator Page sets out our charges for calls to landlines and mobiles and SMS’s to various countries, and our data charges.
The first part of a call is rounded up to a minute. After that calls are billed per second. Each call charge is then rounded up to the next whole cent. Calls to international premium rate numbers, personal numbers and some satellite numbers and countries are excluded.
Data is usually charged per Megabyte, in 20 Kilobyte increments.
Data only bundle plan
When you purchase a Data only bundle plan the fixed period will start from when the eSIM service is downloaded to a phone and data is first used.
When the data bundle expires all credit on the eSIM will be lost.
- Your eSIM service
You accept this agreement, when you buy your eSIM Plan or put it in in your phone and use it.
We aim to provide you with the services at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service. Equally overseas networks may be limited in quality and coverage
If your eSIM service supports voice or SMS then we will allocate a number for you to use with your eSIM service. The number does not belong to you. You are responsible for anyone who uses the eSIM service.
MMS is not supported.
Tethering ( Personal hotspot ) is supported.
You must only use mobile equipment which is legally approved for connection to the network.
You must not use your mobile phone or the services in a way that in our view is abusive, illegal, fraudulent, a nuisance or for criminal activities.
You must not re-sell to anyone else any part of the services.
We may need to change your phone number at any time and will give you fair notice of that.
It is not possible to transfer the number to another operator who is not a UK mobile operator.
The Activation Code and the phone number we allocate to you do not belong to you and we are licensing it to you to use with the services only. If you need a replacement Activation Code because yours is lost, we will charge you the price set out in our Tariff plan.
If you use the eSIM Service to access the internet we accept no responsibility for any content or services you access.
We may decide to refuse to provide any part of the services to you. For example, we may bar you from using certain overseas networks and from making premium-rate calls.
3. Mobile Number Portability
We support MNP in the UK only. If you have another SIM with a UK mobile number and wish to port number this to our eSIM service ask us for a PAC code. Alternatively you can port your eSIM service number to another SIM supplied by a UK mobile operator by asking them for a PAC code.
- Payment Terms
If you purchase a Data Only Plan then the payment will be made before the Activation Code is received by you.
If however you get a Pay As You Go Plan which also provides voice and SMS services you pay for the services by adding credit to your account. You do this by ‘topping up’ your account. As you use the services your top up is reduced by our charges which you can see in the Rate Calculator Page of our website.
You must always have enough credit for at least one minute of calls. You will not be able to use your eSIM service if there is no or insufficient credit on it
We do not repay any unused top-ups you make or pay any interest on any credit you have. Except where there is a clear error, our records are conclusive as to how much you have topped up and how much you have used the services.
- Losing your SIM
If your phone or Activation Code is stolen, destroyed or lost, you must notify us immediately as you will remain responsible for any use of the eSIM service and our charges until you tell us it is lost.
Where your phone or Activation Code is lost we do give you any refund for any services that you have paid for in advance. You will pay for any replacement eSIM service at our current rates
- Suspension, disconnection and ending the agreement
You may not use your eSIM service in any device; or in a way that adversely impacts the service to our other customers. If for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to impose further charges, or transfer you to another tariff or disconnect your account.
We can suspend restrict or stop providing the services if:
- we believe your eSIM service is being used in breach of this agreement
- the time period for your Plan has expired
- you do not keep to this agreement.
- we believe that when you have topped up (or have tried to top up) your service, you have used a stolen or false debit or credit card or if any debit or credit card transaction is at some time charged back to us.
- you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the network or the services.
- we are told by any competent body to do so
If we have to disconnect your eSIM service for any of the reasons outlined in these Terms and Conditions, you will lose any credit held on your account as well as your phone number.
You may terminate this agreement at any time by telling us in writing, but you will lose any unused credit and your phone number
- If we alter your Tariff Plan or other terms
We may lower our charges at any time and we do not need to advise you of this. If we increase our charges, we will give you at least 21 days’ notice by sending a message to your phone. Any increased charges will only apply after the expiry of the notice we give you. You can cancel your agreement with us at any time during that notice period and we will refund any unused credit to you
We may make changes to or withdraw services at any time and we can make changes to or introduce new terms to this agreement at any time. If possible we will give reasonable notice of these changes. The changes will apply when we publish details of them, and after we have notified you for example by sending messages to your SIM.
By continuing to use the services after we have notified you of a change of Tariff or of any other terms, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to top up your account or use the services.
- Legal Liability
We will not be liable to you for loss of income or profit; loss of use of the services; lost business or missed opportunities; or any loss or damage that is not directly caused by us or which we did not reasonably expect at the time you entered into this agreement.
We will not be legally responsible to you if we cannot provide the services because of something outside our control.
In all cases except where our negligence causes death or personal injury, our liability to you will not be more than £3,000 for each claim or a series of claims.
This agreement does not affect any rights you have as a consumer.
- Personal Data
If any country requires detailed personal information about you prior to providing mobile service in that country then we have to right to ask for this information before providing eSIM service.
We may use your personal information to:
- manage your account, carry out customer-care or staff training activities
- monitor calls, emails or text messages that you send us
- monitor the quality and security of the network and test and maintain our IT systems
- contact you with marketing messages unless you object and tell us not to. These messages may include marketing from other organisations. If you do not want to receive marketing messages from us, please contact us through our website
- analyse your use of the services for marketing purposes, including, the calls and messages you send and receive and your location at the time these take place, as well as your browsing history and use of our website
- send to the emergency services (if you make an emergency call), including your approximate location
We may transfer this agreement to anyone else at any time.
If you or we fail to enforce rights under this agreement, it will not prevent you or us from taking further action.
This agreement is under English law