If your phone or Activation Code is stolen, destroyed or lost, you must notify us immediately as you will remain responsible for any use of the eSIM service and our charges until you tell us it is lost.

Where your phone or Activation Code is lost we do give you any refund for any services that you have paid for in advance. You will pay for any replacement eSIM service at our current rates

7.  Suspension, disconnection and ending the agreement

You may not use your eSIM service in any device; or in a way that adversely impacts the service to our other customers. If for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to impose further charges, or transfer you to another tariff or disconnect your account.

We can suspend restrict or stop providing the services if:

• we believe your eSIM service is being used in breach of this agreement
• the time period for your Plan has expired
• you do not keep to this agreement.
• we believe that when you have topped up (or have tried to top up) your service, you have used a stolen or false debit or credit card or if any debit or credit card transaction is at some time charged back to us.
• you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the network or the services.
• we are told by any competent body to do so

If we have to disconnect your eSIM service for any of the reasons outlined in these Terms and Conditions, you will lose any credit held on your account as well as your phone number.

You may terminate this agreement at any time by telling us in writing, but you will lose any unused credit and your phone number

8.  If we alter your Tariff Plan or other terms

We may lower our charges at any time and we do not need to advise you of this.  If we increase our charges, we will give you at least 21 days’ notice by sending a message to your phone. Any increased charges will only apply after the expiry of the notice we give you.  You can cancel your agreement with us at any time during that notice period and we will refund any unused credit to you

We may make changes to or withdraw services at any time and we can make changes to or introduce new terms to this agreement at any time. If possible we will give reasonable notice of these changes. The changes will apply when we publish details of them, and after we have notified you for example by sending messages to your SIM.

 By continuing to use the services after we have notified you of a change of Tariff or of any other terms, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to top up your account or use the services.

9.  Legal Liability

We will not be liable to you for loss of income or profit; loss of use of the services; lost business or missed opportunities; or any loss or damage that is not directly caused by us or which we did not reasonably expect at the time you entered into this agreement.

We will not be legally responsible to you if we cannot provide the services because of something outside our control.

In all cases except where our negligence causes death or personal injury, our liability to you will not be more than £3,000 for each claim or a series of claims.

This agreement does not affect any rights you have as a consumer

10.  Personal Data

If any country requires detailed personal information about you prior to providing mobile service in that country then we have to right to ask for this information before providing eSIM service.

We may use your personal information to:

• manage your account, carry out customer-care or staff training activities
• monitor calls, emails or text messages that you send us
• monitor the quality and security of the network and test and maintain our IT systems
• contact you with marketing messages unless you object and tell us not to. These messages may include marketing from other organisations. If you do not want to receive marketing messages from us, please contact us through our website
• analyse your use of the services for marketing purposes, including, the calls and messages you send and receive and your location at the time these take place, as well as your browsing history and use of our website
• send to the emergency services (if you make an emergency call), including your approximate location

If you are an O2 pay monthly or a pay as you use business customer, you have certain usage obligations. This fair usage policy (“Fair Usage Policy”) explains your usage obligations, how to avoid breaching these obligations and what will happen if you breach or and fall outside of this Fair Usage Policy. Please note that compliance with this Fair Usage Policy is a requirement of your contract with O2. Details of your terms and conditions can be found on www.o2.co.uk/termsandconditions/business. Your obligations

1. You must only use the services or O2 SIM cards for private, personal and legitimate business purposes. What to avoid: You must not use your O2 SIM card to support any connection where the SIM card is fitted into equipment for use with applications that primarily transfer information between fixed systems and remotely located handsets/assets or any other remote computer systems.

2. You must only use equipment or O2 SIM cards for the purposes advertised, described in any user guides, or as instructed by us. You can’t use an O2 SIM card in or connected to any device or hardware other than the device or hardware it is supplied with. What to avoid: Using equipment or O2 SIM cards other than as intended. For example, using your O2 SIM card in a modem instead of a mobile phone or tablet would fall outside this Fair Usage Policy.

3. You must not use, or allow anyone else to use, the services or O2 SIM cards for call forwarding services, concurrent calling, paging services, and onward calling services or to contact numbers that pay a revenue share and you can't resell our services. What to avoid Making unusually high volumes of calls, making multiple calls at the same time or making calls to earn financial revenue or any other reward from these calls would constitute use of our services or O2 SIM cards that would fall outside this Fair Usage Policy.

4. You must not use our services or O2 SIM cards to generate artificially inflated traffic or to persistently send automated or unsolicited text messages. What to avoid: Sending unusually high volumes of SMS messages, sending SMS messages to an unusually large number of recipients or distribution groups or sending any automated or unsolicited SMS messages. For example, sending spam text messages would fall outside this Fair Usage Policy.

5. You must not use our services or an O2 SIM card in such a way that in our reasonable opinion we reasonably believe adversely impacts our network or the service to our other customers. What to avoid: Using our services to do anything which slows down the performance of the network, or prevents other customers from using the network as intended because of congestion caused by your usage of the services.

6. You must not establish, install or use a gateway device without our prior written consent (including devices tethered via cable, Bluetooth or wifi, to a computer or the internet, when used for making large volumes of calls or sending large volumes of texts). We can withhold our consent for this activity at our absolute discretion. What to avoid: Using gateway devices to send automated messages or make automated calls would fall outside this Fair Usage Policy.

7. You must not use our services fraudulently, in connection with a criminal offence, in breach of any law or statutory duty, to make a call or send a message or to take pictures or video or send, upload, download, use or re-use any material, which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax in breach of any rights or anyone's privacy or is otherwise unlawful. What to avoid: Making nuisance phone calls, unlawful file sharing, and sharing, downloading or viewing inappropriate or illegal content are examples of use that would fall outside this Fair Usage Policy. For the avoidance of doubt the prohibited activities listed above is a non- exhaustive list. O2 reserves the right to assess any activity which it may consider inconsistent with a reasonable customer’s good faith use of the services provided by O2.

8. You may use our services in our Europe Zone for periodic travel only, like holidays or short breaks. If you're not genuinely using our services for periodic travel we may have to charge you for, or suspend you from, using our services in our Europe Zone. What to avoid: Using our services for the first time outside of the UK or using our services within our Europe Zone for prolonged periods which don't follow reasonable business holiday or travel patterns and behaviour. If you use our services in our Europe Zone for 60 or more days in any four month period this is likely to be deemed to be an unfair use of our services and you will be in breach of this Fair Usage Policy. Likewise if you use more than 25Gb of data while roaming in Europe we may suspend your data allowance for the month.

Calls and texts: If we reasonably suspect you're not complying with this policy, we reserve the right to impose further charges or disconnect your O2 SIM card or your tariff at any time, having attempted to contact you first.

Data use: When you use a lot of data, it slows things down for everyone. So to keep things fair, we keep an eye on how much data you, and all our customers, use. We can use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We may impose network protection controls which may reduce your speed, remove access to your tariff allowances or Bolt Ons, impose further charges to your account, and/or disconnect your O2 SIM card at any time.

Remember that this isn't an exhaustive list of how you could be breaching this Fair Usage Policy. If we reasonably suspect you're not complying with this policy, we reserve the right to impose further charges or disconnect your O2 SIM card or your tariff at any time, having attempted to contact you first.

12. CONDITIONS FOR YOUR TRAVEL eSIM SERVICE

The Fair Usage policy on both Europe and USA 30 Day data-only plans available through our Travel store is full 10GB high-speed data, then throttled (slowed down) to a maximum of 15GB.

We may transfer this agreement to anyone else at any time.

If you or we fail to enforce rights under this agreement, it will not prevent you or us from taking further action.

This agreement is under English law