Please find answers to the most Frequently Asked Questions below:
The term “eSIM” stands for “Embedded Subscriber Identification Module”. This is a hardware component which is built into modern mobile phones and tablets supporting eSIM services.
Currently this is the iPhone 10 range of XS, XS Max and XR and also iPhone 11 with an update to iOS 13.1.3. The Android Google Pixel 3, 3a and 4 is also supported. Compatible handsets will grow rapidly over the next few months as other manufacturers will launch phones with embedded SIMs.
After purchase you will immediately receive a QR code by email. click here to view our simple instructional video.
Steps for setting APN on iPhone 10S or 11.
1: Open Settings
2: Select “Mobile Data” ( “Cellular” if you have a USA iPhone )
3: Ensure that “Data Roaming” is set to ON
4: Select the installed eSIM.net plan
5: Select “Mobile Data Network” ( “Cellular Data Network” if you have a USA iPhone )
6: Check your plan to see what the APN should be set to.”globaldata” is the required APN for most plans
7: Enter the APN e.g. as “globaldata” ( without the ” quotation marks). Leave Username and Password blank
8: If you intend to use a Personal Hotspot ( tethering ) then also set the Personal Hotspot APN to the same values
Your data plan begins the moment that you start using mobile data.
We have a service for 230 countries around the world. Please search and I am sure that your country will be covered. As well as that country the same plan may well cover numerous other destinations.
For certain countries there are regulations in place that means that customers need to complete an KYC process to be able to activate a new telecommunication service. eKYC is a paperless Know Your Customer (KYC) authentication process, wherein the identity and address of the subscriber are verified electronically. It is to validate customer identity and assessing their suitability, along with the potential risks of illegal intentions towards the usage of our services.
Yes. We have a Pay As You Go global plan that supports voice, SMS and data in addition to our many data only plans. Note also that with our service you can still receive calls on your regular number when travelling.
Yes and simply purchase additional ones and follow the same installation procedure.
You can at any time decide whether your physical SIM or eSIM service should be active. When eSIM.net is active you have the option to still use your physical SIM for voice and SMS but please check on your roaming charges.
Yes this should be switched on.
4G / LTE is available in most countries with 3G supported on others.
Currently the 11-inch iPad Pro and the 12.9-inch iPad Pro (3rd gen) support eSIM services.
All major credit and debits cards can be used during our very secure check out process. All prices include UK VAT and are shown in USD (United States Dollars)
We can offer a full refund within 14 days of purchase just as long as the eSIM.net service has not been installed to your handset.