I have signal bars and a 5G/4G/LTE/3G data icon but my data doesn't work.

Please follow the steps below if you have a 5G/4G/LTE/3G data icon for your eSIM service but your data ( the internet ) still does not work.

1. Check that you have not used all of your data allowance. This is the most common reason why you would see the data icon but no data would be flowing

2. There may be something wrong with the network that you are connected to. Try switching to another network.

3. Check that you are not using a VPN that is causing this.

4. Temporarily turn off other SIMs or eSIMs: If you have another SIM or eSIM active in the same phone, temporarily turn off the other line and leave only the eSIM.net line switched on. Keep Wi-Fi switched off, make sure the eSIM.net line is selected for Mobile Data, restart the phone, and test the internet again. If the internet still does not work, manually try another available supported network and wait at least 5 minutes before testing again.

Note: If your data still does not work after trying these steps, please email support@esim.net with your order number. If you are using an iPhone, also include two screenshots: one from Settings > Mobile Service/Cellular > SIMs/eSIMs/Data Plans showing all installed lines and which line is selected for Mobile Data, and one from Settings > General > About, scrolled down to the SIM/eSIM information. These screenshots help us confirm that the correct eSIM is installed, switched on and selected for mobile data.