What to Do If You Didn’t Receive Your eSIM QR Code After Purchase? How to get your QR code RESENT.

What should I do if I did not receive the QR code by email after I purchase an eSIM service? How to get your QR code RESENT.

Double-check your spam or junk folder. If it's still not there, the email address you entered at the time of purchase may have been incorrect.
Check that your mailbox is not full.
You can go into MyeSIM on our website and request that QR code is resent.
If you've entered your email address incorrectly during your eSIM purchase, you won't be able to retrieve the eSIM details sent to that wrong email. To solve this, try to log in with the incorrect email address, you can then update your email address directly on the eSIM website by logging on to esim.net and navigating to the Account > Change Email Address to ensure future communications are sent to the correct email. Then, in MyeSIM, select eSIM, then click Resend QR code. This will then resend the QR code to the correct email address.

NOTE that there is NO CHARGE to get your QR code RESENT in the case that you did not receive the original QR code.

Charges only apply when you want a NEW QR CODE to install in a different device ( e.g. when you have changed your phone ) as the original QR code has been used.

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What should I do if I did not receive the QR code by email after I purchase an eSIM service? How to get your QR code RESENT.