What should I do if I did not receive the QR code by email after I purchase an eSIM service? How to get your QR code RESENT.
- Double-check your spam or junk folder.
- Check that your mailbox is not full.
- Check that your email address is correct and that you have not changed it and then placed an order.
- You can go to MyeSIM on our website and request that the QR code be resent.
If you haven't received your eSIM QR code, it’s likely because of a typo in the email address you provided during checkout. Follow the steps in the Helpdesk article "I cannot access my account" to fix your account and get your eSIM.
If you have entered the wrong email address at purchase AND forgotten what password you used, then unfortunately, there is nothing that we can do. You will need to purchase another eSIM service.
NOTE: That there is NO CHARGE to get your QR code RESENT in the case that you did not receive the original QR code.
NOTE: Charges only apply when you want a NEW QR CODE to install in a different device ( e.g. when you have changed your phone ), as the original QR code has been used.
NOTE: Resending the original QR code is different from requesting a new QR code. A resend simply sends the original purchase QR code email again and there is no charge for this. A new QR code is only needed when the original QR code has already been used and the customer wants to move the eSIM to another device. New QR codes are not available for Orange, Orange Spain, Bouygues or Data-Only plans. If one of these eSIMs has already been installed and the customer has changed, lost, reset or replaced their phone, they will need to purchase a new plan.
