What to Do If You Didn’t Receive Your eSIM QR Code After Purchase? How to get your QR code RESENT.

What should I do if I did not receive the QR code by email after I purchase an eSIM service? How to get your QR code RESENT.

Double-check your spam or junk folder.
Check that your mailbox is not full.
You can go to MyeSIM on our website and request that the QR code be resent.
If you haven't received your eSIM QR code, it’s likely because of a typo in the email address you provided during checkout. Follow the steps in the Helpdesk article "I cannot access my account" to fix your account and get your eSIM.

If you have entered the wrong email address at purchase AND forgotten what password you used, then unfortunately, there is nothing that we can do. You will need to purchase another eSIM service.

NOTE that there is NO CHARGE to get your QR code RESENT in the case that you did not receive the original QR code.

Charges only apply when you want a NEW QR CODE to install in a different device ( e.g. when you have changed your phone ), as the original QR code has been used.

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What should I do if I did not receive the QR code by email after I purchase an eSIM service? How to get your QR code RESENT.