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What should I do if I did not receive the QR code by email after I purchase an eSIM service?

  1. Double-check your spam or junk folder. If it's still not there, there's a chance the email address you entered at the time of purchase was incorrect. 
  2. If you've entered your email address incorrectly during your eSIM purchase, you won't be able to retrieve the eSIM details sent to that wrong email.
  3. If you can log in with the incorrect email address, you can update your email address directly on the eSIM website to ensure future communications are sent to the correct email. Then you will need to contact support to request that they resend your order confirmation email and QR code to your correct email address. 
For further assistance, feel free to reach out to us at support@esim.net.
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