How do I cancel my service?

You can cancel your subscription service at any time by first signing into our web site.

Click on the Account icon 

Go to ‘MyeSIM’ in the dropdown.

Hit the ‘Select eSIM button of the plan that you wish to cancel and hit the ‘Cancel Plan’ button at the bottom.

Note that the plan will continue to work UNTIL THE END OF THE SUBSCRIPTION PERIOD ( usually 30 days ).

After this time the eSIM service will be terminated completely. You will not be able to get a signal on the line and the telephone number will be lost.

Important Note: If you see (Status - Cancels at Period End), you will not be able to cancel your plan. This means you either purchased a non-recurring plan or you have already cancelled your rolling subscription. These plans will automatically end at the close of your subscription period and do not need to be cancelled manually. Non-recurring plans include:

• Data only Travel plans
• Bouygues plans
• Plans purchased as 30 day, 3-month or 6-month Note: Bouygues Telecom and Orange World 20GB plans are non-recurring (one-off) and expire automatically. Because of this, you may not see a Cancel Plan option in the My eSIM portal-no cancellation is needed.

If you have already cancelled a rolling subscription but have changed your mind and want to withdraw, undo or reverse the cancellation, go to Account > My eSIM, select the relevant eSIM, open Un-cancel Plan and confirm the change before the current subscription period ends. This restores automatic renewal and keeps the same mobile number active. If you encounter any issues please email support@esim.net with your order number, mobile number and a screenshot of the My eSIM page.

Can I keep my number for a few extra days, or extend my plan for a set number of days?

No. Plans cannot be extended, held or reserved for a custom number of days, and we cannot move a renewal or expiry date. To keep your number after the current period ends, you need to keep the plan for another full month:

• Rolling subscription you have cancelled: go to Account > My eSIM, select the eSIM and choose Un-cancel Plan before the current period ends. The plan will renew for another month. You can cancel again at any time, and the plan will stay active until the end of that month.
• Eligible Travel plan: use the Extend option in My eSIM while the plan is still active. See How do I extend my Vodafone, O2 or EE Travel eSIM plan to keep my number?

If you do nothing, the service ends at the end of the current period and the number is lost. Some plans, including O2 SMS Only, may offer Reconnect afterwards, but this is not guaranteed because the number may no longer be available. See How do I reconnect my line?