How do I move my eSIM to a new phone or get a new QR code?

If you change, lose, reset or replace your phone, or if your phone is stolen, you may need a new QR code to move your eSIM service to another device.

A New QR Code is different from resending the original QR code. Resending the original QR code only sends the original purchase QR code email again. If the original QR code has already been installed or used, it normally cannot be reused on another phone.

If your plan supports replacement eSIMs, log in to My eSIM, select the affected plan, and choose New QR Code if the option is shown.

If your old phone has been lost or stolen, request the New QR Code as soon as possible if your plan supports it. The old eSIM will not normally stop working just because the phone is lost. Once the new QR Code/SIM swap has been completed and the new eSIM is installed, the service is moved to the new eSIM and the old eSIM should no longer be able to use the plan. Until the replacement has completed, anyone with access to the old device may still be able to use the service if the phone is unlocked.

Important: New QR codes are not available for Orange, Orange Spain, Bouygues, SFR/SFR France or Data-Only plans. These eSIMs are single-use and cannot normally be moved to another device after installation. If you have changed, lost, reset or replaced your phone after installing one of these plans, you will usually need to purchase a new plan. The Request New QR Code option will not appear in My eSIM for these products. This retains the current unsupported-product wording, including SFR/SFR France, from the existing FAQ content. afone, O2 and Three** plans, you can request a new QR code in My eSIM when the New QR Code option is shown. You will retain the same mobile number.

EE plans: If you have an EE plan, the Request New QR Code option will not appear in My eSIM until your plan has been activated. For EE plans, this option only becomes available once the plan has become Active, which happens after the eSIM first connects to a covered network and an activation date has been recorded. If your EE plan is not activated, please continue using the original QR code. If you simply need the original QR code sent again, use Resend QR Code in My eSIM instead. If you have already used the QR code and need to move the EE eSIM to another device before the plan has been activated, please contact support. This keeps the EE-specific behaviour already present in the current article.

For supported Vodaft generally takes around two hours to receive the new QR code by email. Supported Three business plans may take up to 24 hours.

There is a small fee of GBP3.00, or the equivalent currency, to cover the admin cost of producing the new QR code. This charge only applies when you want a new QR code to install the service on a different device.

If you see the status SIM Swap Queued in My eSIM or via the customer chatbot, your new QR code request is already being processed and will be delivered shortly.

Whether you request a new QR code or ask for your existing QR code to be resent, the QR code is always sent by email. You cannot download the QR code directly from My eSIM.