How do I move my eSIM to a new phone or get a new QR code?

If you change, lose, reset or replace your phone, or if your phone is stolen, you may need a new QR code to move your eSIM service to another device.

A New QR Code is different from resending the original QR code. Resending the original QR code only sends the original purchase QR code email again. If the original QR code has already been scanned, downloaded or installed on one phone, it normally cannot be reused on another phone.

Important: Some products do not support replacement QR codes. If your product does not support replacement QR codes, and the eSIM has already been installed on a phone, you will usually need to purchase a new plan if you want to use the service on a different phone.

New QR codes are not available for Orange World, Bouygues or Data-Only plans. These eSIMs cannot be moved to another device after installation. The Request New QR Code option will not appear in My eSIM for these products.

For products that do support replacement QR codes, you can request a new QR code in My eSIM when the New QR Code option is shown. You will retain the same mobile number.

EE plans: The Request New QR Code option will not appear in My eSIM until your plan has been activated. For EE plans, this option only becomes available once the plan has become active, which happens after the eSIM first connects to a covered network and an activation date has been recorded. If your EE plan is not activated, please continue using the original QR code on the same device. If you simply need the original QR code sent again, use Resend QR Code in My eSIM instead. If you have already used the QR code and need to move the EE eSIM to another device before the plan has been activated, please contact support.

For supported Vodafone and O2 plans, it generally takes around two hours to receive the new QR code by email. Supported Three Business plans may take up to 24 hours.

There is a small fee of GBP3.00, or the equivalent currency, to cover the admin cost of producing the new QR code. This charge only applies when you want a new QR code to install the service on a different device.

If you see the status SIM Swap Queued in My eSIM, your new QR code request is already being processed and will be delivered shortly.

Whether you request a new QR code or ask for your existing QR code to be resent, the QR code is always sent by email. You cannot download the QR code directly from My eSIM.