How do I get a new QR code if I change or lose my phone?

If you change your phone and want to install your eSIM service on it you will need to get a new QR code. When switching to a new device, the same QR code that you got when you purchased the service cannot be reused on a different phone.

If you have a Vodafone, O2 or Three plan you can do this in our MyeSIM self-service portal.

Just login and select ‘New QR code’.

If you have a plan from one of the other operators then please contact support@esim.net.

Please note: It generally takes around two hours to receive the new QR code by email.