How do I get a new QR code if I change or lose my phone?

If you change your phone and want to install your eSIM service on it you will need to get a new QR code. When switching to a new device, the same QR code that you got when you purchased the service cannot be reused on a different phone.

If you have a Vodafone, O2 or Three plan you can do this in our MyeSIM self-service portal.

Just login and select ‘New QR code’.

If you have a plan from one of the other operators then please contact support@esim.net.

Note: For Vodafone and O2 products, it generally takes around two hours to receive the new QR code by email, while for Three business plans, it usually takes up to 24 hours. Please also note that there is a small fee of £3.00 ( or equivalent currency ) to cover the admin costs of producing the new QR code. This charge only applies when you want a NEW QR CODE to install in a different device ( e.g. when you have changed your phone ) as the original QR code has been used and will not work in the new device. You will retain the same mobile number.