How do I reconnect my line?
Reconnect is only available for supported UK domestic O2 and Vodafone recurring plans, and O2 SMS Only plans. Before trying to reconnect, please check that your product is eligible.
Reconnect is not available for Three UK, Three Travel, Three Business, O2 Travel, Vodafone Travel, EE, Bouygues, Orange, SFR, data-only, or other single-purchase/non-recurring plans.
If your eligible line has been disconnected because of a payment failure, for example because of a temporary problem with your bank, then do not worry. If you act within 7 days, you may be able to reconnect your line and keep your phone number.
To reconnect an eligible line:
Log in to your eSIM.net account.
Go to the My eSIM portal.
Select the line.
Hit Reconnect if the option is shown.
You may be asked to enter a credit card or update your payment card.
Once your reconnection is successful, you will receive a confirmation email along with a new QR code.
Please note that you cannot reuse your old QR code. You will need to scan the new QR code to resume service on the same line and number.
If you get the error “There is a problem reconnecting your service”, it usually means that it has been more than 7 days since the payment failure and the line cannot be reconnected. In this case, there is a small chance that we may be able to reconnect your line if the number has not already become unavailable. Please email support@esim.net.
Our system will retry the payment for three consecutive days. On the third day, if payment is still declined, your service will be cancelled.
If the Reconnect option is not shown, first check whether your product is eligible. If your product is not eligible, such as a Three UK product, the line cannot be reconnected. If your product is eligible and Reconnect is still not shown, please email support@esim.net.
