How do I reconnect my line?

If your plan has been cancelled, for example after a failed payment, you may be able to reconnect it yourself and keep your existing mobile number. Reconnect is only available on certain plans.

Plans you can reconnect

Self-service Reconnect is currently enabled for:

UK domestic O2 Standard and O2 Premium recurring plans
UK domestic Vodafone Standard and Vodafone Premium recurring plans
O2 SMS Only
Vodafone Travel (30 days)

Plans you cannot reconnect

EE and EE Europe Travel (see the note below)
Three UK, Three Travel and Three Business
O2 Travel and O2 Mega
Bouygues
SFR France
Orange Spain 60GB, 120GB, 200GB and 400GB
Vodafone Travel - VIP
Any other data-only, single-purchase or non-recurring plan, unless Reconnect appears in My eSIM

Important: EE plans. Once an EE service has been cancelled, its mobile number cannot be restored or reassigned, either by you or by our support team. To use EE again you will need to buy a new plan, which is supplied with a new mobile number.

How to reconnect

Log in to your eSIM.net account and open My eSIM.
Select the affected line.
If Reconnect is shown, select it and enter or update your payment-card details if requested.

Reconnection is not guaranteed, because your mobile number and a matching eSIM must both still be available.

When a reconnection succeeds we will email you a new QR code. Your original QR code will no longer work, so you must install the new one before using the service.

If it does not work

You see "There is a problem reconnecting your service" - this is a general error and does not mean that too much time has passed. Email support@esim.net with your order number and a screenshot of the message.
No Reconnect option appears - the plan is not eligible for self-service reconnection. Contact support@esim.net if you believe this is an error, bearing in mind that cancelled EE plans cannot be reconnected.

Avoiding cancellation