How do I top up my eSIM plan?

Most eSIM.net plans are prepaid and do not support manual top-ups once activated. However, some plans can be extended from the My eSIM portal while they are still active.

Plans that may be extendable:

• Vodafone Travel plans
• O2 Travel plans
• EE Travel plans, including EE Europe Travel
• UK Domestic 30-day rolling plans, which renew automatically unless cancelled

How to check whether your plan can be extended:

1. Log in to your eSIM.net account.
2. Go to Account > My eSIM.
3. Select the active plan.
4. If an Extend option is shown, follow the steps in the portal to extend the plan.

Important:

• You must extend while the plan is still active. If the plan has already expired, you may need to buy a new plan.
• Extending an eligible full-service Travel plan keeps the same mobile number.
• The extension price is shown in My eSIM before payment.
• Extending a Travel plan does not restore service in the same calendar month if a spend cap has already been triggered.
• Data-only plans cannot be extended to keep a phone number because they do not include a usable mobile number.
• Bouygues Europe plans (20GB / 60GB / 120GB), Orange World, Orange Spain, SFR/SFR France, Three Travel and most data-only plans cannot normally be topped up or extended. When the data is used or the plan expires, you must purchase a new eSIM.
• For EE Travel plans, after you top up or extend your plan, you can check whether the balance has updated by sending the text message BAL to 888 from the eSIM line. If the top-up has not appeared after the processing time shown in My eSIM, please take a screenshot of the BAL reply and the My eSIM page showing your plan, then contact support.