I am not able to browse some sites. How do I lift the Age Restriction ( Adult only ) bar on my line?

UK mobile networks, including Vodafone and O2, may apply an adult-content filter to new lines by default. If you see a page from the network itself, for example a Vodafone or O2 page saying the content is age restricted, email support@esim.net with your mobile number and a screenshot of the page, and we will ask for the filter to be removed from your line. This usually takes up to two working days; once it is done, restart your phone and try again. A website or your phone may also apply its own, separate restrictions, explained below.

First check: iPhone or Android?

To help identify the cause of an age-restriction problem, first establish whether you are using an iPhone or Android phone, unless this is already known. Share the exact blocking message or a screenshot, hiding any personal information. Do not assume that a blocked website means your mobile network has an adult-content bar.

iPhone: Apple Account and phone-level restrictions

An iPhone can restrict websites through Screen Time and content restrictions, independently of your eSIM. Apple may also ask you to confirm that you are an adult before you can change certain safety settings. If Apple displays this request, follow the age-confirmation prompt in Settings using Apple's supported process. This is separate from your mobile service and from any age check on the website itself. It does not mean every iPhone user must verify their age again.

Review the relevant Screen Time content restrictions. Menu names vary by software version. If settings are managed by a parent, family organiser or organisation, contact them; do not attempt to bypass their restrictions. See Apple's guidance on confirming that you are an adult.

Website age checks

Some websites require their own age verification. This can apply on either iPhone or Android, even when there is no mobile-network bar. Complete any required check directly with the website; do not send identity documents to eSIM.net for an Apple or website age check.

Still unable to browse?

Contact support@esim.net with your phone type and the exact message or screenshot so we can distinguish a network restriction from a website or phone/account restriction.