I cannot access my account

If you cannot log into your account it is probably because you made a typo when purchasing your product. Please try one of the options below to update your email address:

Option 1: Simple Email Update

If you realize you made a typo, you can still access your purchase:

1. Log in to esim.net using the incorrect email address (the one with the typo).

2. Go to Account > Change Email Address and enter your correct address.

3. Navigate to MyeSIM, select your eSIM, and click Resend QR Code.

Option 2: "Email Already in Use" Error

If you try to update your email and see an error saying the address is already in use, it means you have a duplicate account (Account B) under your correct email. To fix this, you’ll need to do a quick "email swap":

• Step A: Log in to the correct account (Account B). Change that email to any temporary "dummy" address (e.g., temp@email.com). This frees up your real email.

• Step B: Log out and log back in using the incorrect email (Account A).

• Step C: You can now change Account A to your correct email address.

• Step D: Go to MyeSIM and click Resend QR Code to receive your eSIM.