iPhone download ( scan QR code ) error messages
If you receive an error message while trying to scan the QR code this means that there is something wrong with your QR code or iPhone. The most common error messages are as follows:
1. Error message "QR Code Detected. No usable data found". This means that your iPhone is not compatible with eSIMs either because it is before a 10S (XS) or does not have the latest version of iOS loaded.
2.The QR code has been used already & error message “Data Plan Cannot be Added This code is no longer valid. Contact your network provider for more information”. This means either that the eSIM plan has already been used ( downloaded to another phone ) or that it has been downloaded to the same phone 10 ten times. Note that an eSIM plan can only be used on one phone and cannot be downloaded more than 10 times to that phone.
3. The QR code is not valid & error message “Invalid Activation Code The activation code you are attempting to use is not valid. Contact your network provider for more information”
4. No Internet connection. Note that you have to scan an eSIM QR code while having a WiFi or mobile data connection & error message “Unable to Complete Data Plan Change Your data plan could not be set up. Try again later”
5. Locked, carrier-locked or network-locked phone. If your iPhone is locked to another mobile operator, our eSIM will not install even if your iPhone supports eSIM. The error may say: “Data Plans from This Network Provider Cannot Be Added”. To check this, go to Settings -> General -> About -> Network Provider Lock. If it says “No SIM restrictions”, your iPhone is unlocked. If it does not say this, contact the operator that supplied the phone and ask them to unlock it. This is sometimes referred to as a 'SIM locked' phone however note that in this case your PHONE is locked and not the SIM. Since December 2021, Ofcom has banned UK mobile providers from selling mobile phones that are locked to their networks. If your device was purchased new after this date, it should already be unlocked by default.
