If you're seeing no signal bars, it means your device is not properly connected to the network. Here are the common causes and fixes:

1. Ask our ChatBot to test your line.

2. Check eSIM is installed and turned ON: Go to Settings > Mobile Services and check that there is an entry for your eSIM and it says 'On' beside it.

3. Network Registration: If your eSIM doesn’t connect automatically, try selecting a local network manually. Go to Settings > Network Selection, turn off Automatic, and choose any available local carrier. Wait a few minutes for the connection to register.

4. Location and Coverage: Make sure you are in an area with strong signal coverage and a country that is included in your plan. Weak signals, especially in remote or underground locations, can cause service issues.

5. Restart Your Device: Restarting your phone can often help it reconnect to the network.

If you still have no signal bars, then email support@esim.net