Why do I have no signal bars with my eSIM?

If you're seeing no signal bars, it means your device is not properly connected to the network. This can sometimes happen when a line is refreshed at the beginning of a month. Here are fixes:

1. Ask our ChatBot to test your line.

2. Check eSIM is installed and turned ON: Go to Settings > Mobile Services and check that there is an entry for your eSIM and it says "On" beside it.

3. Network Registration: If your eSIM doesn't connect automatically, try selecting the correct network manually. Go to Settings > Network Selection and turn off Automatic.

   EE UK: If you are using an EE UK plan while you are in the UK, select EE or CTExcel if shown. If EE or CTExcel is not listed, turn Automatic network selection back ON, turn Airplane Mode ON for 10 seconds, turn it OFF again, wait 2-3 minutes, and restart the phone.

   SFR France: If you are using an SFR France plan and have no signal, see the separate Helpdesk article about their dual IMSI solution.

   For other travel plans, choose an available local carrier. Wait at least 5 minutes for the connection to register before trying another network.

4. Temporarily turn off other SIMs or eSIMs: If you have another SIM or eSIM active in the same phone, temporarily turn off the other line and leave only the eSIM.net line switched on. Restart the phone, then open Network Selection, turn Automatic off, and manually select one of the available supported networks. Leave it selected for at least 5 minutes so the eSIM has time to register. If that network does not work, try another available network. Once the eSIM.net line has registered and is working, you can turn your other line back on.

5. Location and Coverage: Make sure you are in an area with strong signal coverage and a country that is included in your plan. Weak signals, especially in remote or underground locations, can cause service issues.

6. Restart Your Device: Restarting your phone can often help it reconnect to the network.

7. Airplane mode: Put your device into airplane mode, wait 10 seconds and then take it out of airplane mode.

If you still have no signal bars after trying these steps, please email support@esim.net with your order number and screenshots showing:

1. the eSIM is installed and switched on,
2. the eSIM.net line is selected for mobile data,
3. Data Roaming is enabled where required,
4. the APN settings,
5. the available networks shown under Manual Network Selection,
6. any exact error message you see.

Please also confirm which networks you manually tried and whether you waited at least 5 minutes on each network.