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Why do I have no signal bars with my eSIM?

If you're seeing no signal bars, it means your device is not properly connected to the network. Here are the common causes and fixes:


  1. Ask our ChatBot to test your line.

  2. Check eSIM is installed and turned ON: Go to Settings > Mobile Services and check that there is an entry for your eSIM and it says 'On' beside it.

  3. Network Registration: Try manually selecting a network if automatic network registration doesn’t work. Go to Settings > Network Selection, turn off Automatic, and select a network manually. Wait about 5 minutes for registration to complete.

  4. Location and Coverage: Make sure you are in an area with strong signal coverage and a country that is included in your plan. Weak signals, especially in remote or underground locations, can cause service issues.

  5. Restart Your Device: Restarting your phone can often help it reconnect to the network.


    If you still have no signal bars, then email support@esim.net

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