If you're seeing signal bars but no 5G/LTE/4G/3G/E data icon, it could be due to the following reasons:
1. Check that you are not connected to WiFi. If you are, then disconnect.
2. Check eSIM Selection: Ensure your eSIM is selected for Mobile/Cellular Data.
3. Ensure Correct Phone Settings: For most travel or roaming plans, Data Roaming should be enabled, and Voice and Data mode should be set to 4G/5G Auto. If you are in the UK with a Vodafone, O2, Three or EE UK plan, Data Roaming is not needed. If you are using an EE UK plan while you are in the UK, the eSIM should connect to EE or CTExcel. If you are using an SFR France plan while you are in France, Data Roaming should be turned OFF and the eSIM should connect to the SFR network.
4. Location and Coverage: Verify that you're in an area with strong network coverage. A weak signal could prevent the icon from showing, even though there’s connectivity.
5. If your signal bar is showing 'E' then data will be extremely slow and you might think it is not working at all. Best to find an area that has 4G or 5G coverage.
6. Try manual network selection. If you are using an EE UK plan while in the UK, select EE or CTExcel if shown. If EE or CTExcel is not listed, turn Automatic network selection back ON, turn Airplane Mode ON for 10 seconds, turn it OFF again, wait 2-3 minutes, and restart the phone. If you are using an SFR France plan while in France, select SFR. For other travel plans, try another available local network if one is listed. Wait a few minutes after changing network, then restart your device if needed
7. Restart Your Device: Sometimes, a simple restart can help your device reconnect to the network and resolve icon issues.
If you still don’t see the 5G/LTE/4G/3G/E data icon after following these steps, please reach out to support@esim.net for further assistance.
