Help Desk

APN Settings

Get expert help with eSIM setup and APN settings for Vodafone and O2. Our support guide ensures seamless mobile connectivity for your devices.

Assisted Dialing on Android phones

Learn how to disable automatic Assisted Dialing on your Android phone for seamless local calls. Get expert support for eSIM and optimize your calling experience with our helpdesk guide.

Can I purchase multiple eSIMs and send them to others?

Learn how you can purchase multiple eSIMs under one account and share them with family or friends by simply forwarding the eSIM details and activation instructions.

Can I tether my eSIM service to use as a WiFi hotspot?

Unlock the full potential of your eSIM plans! Get expert help on tethering and WiFi hotspots, ensuring you maximize your data usage with reliable support.

Can I use a standard eSIM service on an Apple watch

Get expert help on eSIM compatibility with Apple Watch. Discover why standard eSIM QR codes can't be scanned and find reliable support for your eSIM needs.

Cannot activate eSIM error on an iPhone

Get expert help for eSIM issues with your iPhone. Our helpdesk provides quick solutions and reliable support to activate your eSIM smoothly.

Which countries and networks are covered in the Europe Unlimited data only Travel plan?

Which countries and networks are covered in the Global64 data only Travel plan?

Currency error message

Get expert help for eSIM checkout issues. Learn why you can only associate one currency per email and how to use a different email for your purchase.

Data ( the internet ) doesn’t work

Get expert support for your eSIM issues. Follow our guide to enable Data Roaming or check your data usage when signal bars are present but your internet isn't working.

What should I do if I did not receive the QR code by email after I purchase an eSIM service?

If you didn't receive your QR code by email, check your spam folder and ensure your email address is correct. Learn what to do if you entered the wrong email or need assistance.

Do you have a pay as you go plan?

We don’t offer pay-as-you-go plans, but our Premium and VIP plans have additional charges when you exceed the inclusive limits. Learn more about our pricing structure.

Does O2/Vodafone Travel or the O2 SMS Only plan allow iMessage activation?

Discover why iMessage can't be activated on O2/Vodafone Travel or O2 SMS Only plans. Get expert help and support for your eSIM questions today!

Where are the eSIM numbers from eSIM.net based?

eSIM.net offers phone numbers based in the UK (+44) and France (+33). Our eSIM plans work globally, allowing you to stay connected in many countries without a physical SIM card.

eSIM Enabled Phones

Get expert help with eSIM technology! Our helpdesk article provides vital support, guidance on compatible devices, and answers to your essential eSIM questions.

When does my eSIM plan start, at the time of purchase or when I activate it?

Confused about when your eSIM plan starts? This FAQ explains how the start time depends on the plan you choose, whether it's a Data-only eSIM or one with Data, SMS, and Voice, and how to ensure it fits your travel plans.

How do I get my PAC Code?

Request your PAC code through eSIM.net’s support team. We’ll guide you through the process to port your number.

How do I cancel my service?

Cancel your eSIM subscription easily with our step-by-step guide. Get expert help and reliable support to make the cancellation process smooth and hassle-free.

How do I check how much Data I have left?

Check your eSIM data usage easily! Follow our step-by-step guide for expert help and support, and stay informed about your plan details.

How can I check the eSIM serial number (ICCID)?

Easily check your eSIM's ICCID on your iPhone with our simple guide. Get fast help and reliable support for all your eSIM needs!

How do I enter eSIM DP+ and activation code manually?

Get expert help with your eSIM activation! Learn how to manually enter your eSIM code on iPhones and Androids. Access reliable support for all your eSIM needs.

How do I get a new QR code if I change or lose my phone?

Get expert help in generating a new eSIM QR code via our MyeSIM self-service portal. Enjoy seamless support for your device transitions today!

How do I get Facetime working with the eSIM in my iPhone

Get expert help with your eSIM and FaceTime setup. Follow our simple steps for support in ensuring your eSIM plan works seamlessly for FaceTime calls.

How do I get iMessage working with the eSIM in my iPhone?

Get expert help with your eSIM and iMessage setup. Learn how to enable your plan, ensure signal strength, and manage iMessage settings for seamless support.

How do I install an eSIM plan in a TicWatch Pro 4G?

Get expert help with eSIM setup on your Ticwatch. Follow our step-by-step guide for seamless registration, troubleshooting, and reliable support.

How do I keep my O2 or Vodafone Travel product

Get expert help on managing your O2 or Vodafone travel eSIM plans! Learn how to extend your service before it expires and enjoy seamless support with our helpdesk.

How do i reconnect my line?

Get expert help to quickly reconnect your eSIM line after a payment failure. Follow easy steps in the MyeSIM portal to restore your service and keep your number.

How do I use voicemail on my O2 eSIM?

Get expert help setting up your voicemail on O2 eSIM. Follow our easy steps to dial 901 for quick support and solutions tailored for eSIM users.

How many eSIM services can an iPhone eSIM hold?

Maximize your eSIM experience! Discover how many eSIM services your iPhone can store and learn how to resolve 'locked phone' errors with our expert helpdesk support.

How do I activate/install my eSIM?

Learn how to activate your eSIM with simple steps for iPhone (iOS 17.4 or later) and Android. Includes the Mail app long press method for iPhone and manual steps for Android users.

How to dial a local number while on roaming with my Vodafone/O2 plan?

Get expert help with eSIM support for your Vodafone or O2 plan. Learn how to dial local numbers correctly while roaming for seamless communication.

How do I extend my eSIM plan and keep the same number?

How do I get a discount code/voucher for purchasing eSIM plan?

Currently, we don’t have active discount codes directly through eSIM.net, but you may see special offers at checkout. Contact your affiliate for partner codes.

How to install an eSIM on an Android phone

Get expert help with eSIM setup on Samsung Galaxy and Pixel devices. Follow our guidance for seamless activation and reliable support from your helpdesk.

How to install an eSIM on Samsung Galaxy S20 / S20+ / S21 / S21+ devices?

Get expert helpdesk support for installing eSIM on your Samsung Galaxy S20/S21. Follow our step-by-step guide for seamless activation and reliable connectivity.

How to install and use your eSIM

Get expert help and support for your eSIM setup. Check if your phone is compatible, obtain your eSIM QR code, and follow our step-by-step installation guides for iPhone and Android.

How to install eSIM service on a Samsung Galaxy Watch3 or Watch4

Get expert help with eSIM installation on Samsung Galaxy Watch3 and Watch4 in just 5 minutes. Enjoy standalone mobile service and reliable support today!

How to install eSIM service on an iPhone

Get expert support for your eSIM setup! Learn how to install, enable, and manage eSIM services on your iPhone with our step-by-step video guide.

How do I top up my eSIM plan?

Vodafone and O2 Travel eSIMs can be extended during the original validity period. Most other plans require a new purchase.

I am not able to browse some sites. How do I lift the Age Restriction ( Adult only ) bar on my line?

Unlock eSIM browsing for adult sites with our expert help. Learn how to easily remove age restrictions on Vodafone and O2 lines in just 24 hours.

International Calling

Discover how to maximize your O2 Premium plan with our guide on "Roam Like At Home." Get expert support for using eSIM while traveling in the EU!

iPhone download ( scan QR code ) error messages

Get expert help with eSIM errors in this guide. Discover solutions to QR code issues, invalid activation codes, and locked devices. Access reliable support now!

What is the KYC process for eSIM products?

For most eSIM.net products, KYC is not required. However, some products like the Montenegro Tourist 15 plan require KYC verification. Learn more about the process here.

Locked phone

Unlock your phone to install eSIM services smoothly. Get expert help and support from our helpdesk article, guiding you through the unlocking process effectively.

My order was declined/didn’t go through but my credit card was charged

Get clarity on pending charges and order declines. Learn how eSIM transactions work and why you’re never charged for declined orders. Get expert support today!

Porting Numbers

Get expert help on eSIM support and MNP in the UK. Learn how to successfully port your number, whether from a physical SIM to eSIM or vice-versa, with ease.

Problems logging into Twitter

Create a Twitter account hassle-free! Learn how to bypass phone number issues by using your email instead for easy registration on any device.

PUK/PIN Codes for eSIM Plans

Learn how to handle PUK/PIN codes for Vodafone, O2, and Data-Only eSIM plans. Find out when to request a new code and how to manage your eSIM security settings.

How can I reach eSIM.net support, and when is it available?

Need help? eSIM.net support is available 24/7, 365 days a year via email and our AI-powered chatbot. Contact us anytime at support@esim.net for immediate assistance.

Are eSIM numbers real mobile numbers?

Get expert help with your O2 plan's real UK mobile numbers. Learn about SMS, Two-Factor Authentication, and porting options. For seamless support, dive into our helpdesk!

Service Update

Get expert support for your O2 eSIM plans. Discover our helpdesk's guides and resources to solve any issues and ensure a seamless experience.

Tablets with eSIM: Is Your Device Compatible?

Discover the best tablets with eSIM technology and get expert help with activation and usage. Our helpdesk supports you in making the most of your eSIM experience.

Terms and Conditions & Fair usage policy

Get expert help with eSIM issues in our helpdesk article. Discover essential support tips and guidance to optimize your eSIM experience and troubleshoot common concerns.

How to Update Your Payment Method in the Billing Portal

Easily update your payment method in the billing portal of your eSIM account. Follow our simple steps to add and set a new card for future payments.

Watches with an eSIM

Discover how eSIMs work with your Apple or Android watch. Learn about mobile service limitations, standalone capabilities, and expert help from our support team.

What are the overage charges for my O2 Premium plan?

Get expert support on eSIM and domestic service out-of-bundle rates. Discover cost-effective solutions for calls, SMS, and international rates through our helpdesk.

What is included in my O2 Domestic UK plan?

Discover O2 UK's Domestic plans featuring unlimited calls and generous data allowances. Get essential details on roaming, usage limits, and support for all eSIM users!

What is included in my Standard O2 plan?

Discover the key details of Standard O2 plans, including unlimited UK calls and SMS. Learn the restrictions on international communications and premium numbers for optimal usage.

What is included in my O2 Premium plan?

Discover the benefits of O2 Premium plans with unlimited UK calls and texts, plus inclusive international minutes. Learn what charges apply outside your plan here.

What is included in my O2 Travel Plus plan?

Get expert support for your O2 Travel eSIM plan. Discover how to maximize your data and calls from the UK or EU with our comprehensive helpdesk guide.

What is included in my Vodafone Domestic UK plan?

Discover Vodafone UK's Domestic plans with unlimited UK calls and 75-country roaming. Get expert support on eSIM usage and avoid unexpected charges.

What is included in my Vodafone Travel plan

Discover the Vodafone Travel plan offering 500GB in the UK and 25GB in 74 countries. Enjoy unlimited UK calls, easy roaming, and expert support. Get help now!

What is included in my Vodafone Travel VIP plan

Unlock seamless connectivity with Vodafone's Travel VIP plan for just $7/day! Get help and reliable support for eSIM services in various countries.

What is the difference between a Standard plan and a Premium O2/Vodafone plan?

Explore our UK domestic eSIM plans. Get guidance on Standard and Premium options, overage allowances, and billing details for seamless support.

What product would you recommend?

Get expert help with eSIM at eSIM.net! Discover tailored solutions for UK and global usage, from Standard plans to affordable travel options. Enjoy full-service support today!

When does my data allowance renew?

Discover when your O2 data allowance renews and learn how included international voice minutes work. Get expert help and support for all your mobile needs!

Which countries and networks are covered in the Orange Europe Travel plans?

Get expert help and support for eSIM coverage across Europe. Discover which networks operate in each country, ensuring seamless connectivity wherever you go!

Which compatible devices support eSIM Technology?

Find out which devices support eSIM technology with our expert helpdesk guide. Get reliable support and make the most of your eSIM experience today!

Why do I see 5G/LTE/4G/3G but have no internet?

Seeing 5G/LTE/4G/3G but no internet? Ensure you haven’t exceeded your data limit in MyeSIM. If the issue continues, contact support@esim.net for assistance.

Why do I have no signal bars with my eSIM?

If you're experiencing no signal bars on your eSIM, follow these troubleshooting steps: check eSIM status, ensure it's turned on, select a network manually, and more. If the issue persists, contact support.

Why should I trust eSIM.net?

Get expert help and support for your eSIM needs at eSIM.net. Enjoy secure transactions, top-notch apps, and reliable guidance tailored just for you.

Why do I see signal bars but no 5G/LTE/4G/3G data icon?

If you see signal bars but no 5G/LTE/4G/3G data icon, check your eSIM settings, ensure correct network configurations, and verify coverage. If the issue persists, contact support.