Help Desk

APN Settings

Sort your APN settings—quick steps for perfect connectivity.

Assisted Dialing on Android phones

Bring eSIM to Android—everything you need to get started.

Can I purchase multiple eSIMs and send them to others?

Purchase multiple eSIMs and share them with your friends and family.

Can I tether my eSIM service to use as a WiFi hotspot?

Can I tether my eSIM service to use as a WiFi hotspot?: smart tips for staying connected with eSIM.

Can I use a standard eSIM service on an Apple watch

Can I use a standard eSIM service on an Apple watch: smart tips for staying connected with eSIM.

Cannot activate eSIM error on an iPhone

Cannot activate eSIM error on an iPhone: smart tips for staying connected with eSIM.

Which countries and networks are covered in the Europe data only Travel plan?

Which countries and networks are covered in the Global64 data only Travel plan?

Currency error message

Currency error message: smart tips for staying connected with eSIM.

Data ( the internet ) doesn’t work

Data ( the internet ) doesn’t work: smart tips for staying connected with eSIM.

Do you have a pay as you go plan?

We don’t offer pay-as-you-go plans, but some Premium and VIP plans include additional charges based on usage.

Does O2/Vodafone Travel or the O2 SMS Only plan allow iMessage activation?

Does O2/Vodafone Travel or the O2 SMS Only plan allow iMessage activation?: smart tips for staying connected with eSIM.

eSIM Enabled Phones

Devices have used plastic removeable SIM cards for years, but the arrival of an embedded SIM (eSIM) marks a new era for your phones, tablets and smart watches. And luckily for us, there are many great eSIM compatible devices already on the market.

How do I get my PAC Code?

To get your PAC code, please contact our support team through support@esim.net.

How do I cancel my service?

How do I cancel my service: smart tips for staying connected with eSIM.

How do I check how much Data I have left?

How do I check how much Data I have left?: smart tips for staying connected with eSIM.

How can I check the eSIM serial number (ICCID)?

How can I check the eSIM serial number (ICCID)?: smart tips for staying connected with eSIM.

How do I enter eSIM DP+ and activation code manually?

How do I enter eSIM DP+ and activation code manually?: smart tips for staying connected with eSIM.

How do I get a new QR code if I change or lose my phone?

How do I get a new QR code?: smart tips for staying connected with eSIM.

How do I get Facetime working with the eSIM in my iPhone

How do I get Facetime working with the eSIM in my iPhone: smart tips for staying connected with eSIM.

How do I get iMessage working with the eSIM in my iPhone?

How do I get iMessage working with the eSIM in my iPhone?: smart tips for staying connected with eSIM.

How do I install an eSIM plan in a TicWatch Pro 4G?

How do I install an eSIM plan in a TicWatch Pro 4G?: smart tips for staying connected with eSIM.

How do I keep my O2 or Vodafone Travel product

Fix your payment issues—why cards fail and what to do.

How do i reconnect my line?

How do i reconnect my line?: smart tips for staying connected with eSIM.

How do I use voicemail on my O2 eSIM?

How do I use voicemail on my O2 eSIM?: smart tips for staying connected with eSIM.

How many eSIM services can an iPhone eSIM hold?

How many eSIM services can an iPhone eSIM hold?: smart tips for staying connected with eSIM.

How do I activate/install my eSIM?

Quickly activate your eSIM with simple steps for both iPhone and Android devices.

How to check your remaining data balance on our O2 and Vodafone plans.

Track your eSIM data usage—stay in control on the go.

How to dial a local number while on roaming with my Vodafone/O2 plan?

How to dial a local number while on roaming with my Vodafone/O2 plan?: smart tips for staying connected with eSIM.

How do I extend my eSIM plan and keep the same number?

Extend your eSIM plan hassle-free and keep the same number, no interruptions, just seamless service.

How do I get a discount code/voucher for purchasing eSIM plan?

Currently, eSIM.net does not offer any active discount codes directly.

How to install an eSIM on an Android phone

Bring eSIM to Android—everything you need to get started.

How to install an eSIM on Samsung Galaxy S20 / S20+ / S21 / S21+ devices?

How to install an eSIM on Samsung Galaxy S20 / S20+ / S21 / S21+ devices?: smart tips for staying connected with eSIM.

How to install and use your eSIM

How to install and use your eSIM: smart tips for staying connected with eSIM.

How to install eSIM service on a Samsung Galaxy Watch3 or Watch4

How to install eSIM service on a Samsung Galaxy Watch3 or Watch4: smart tips for staying connected with eSIM.

How to install eSIM service on an iPhone

How to install eSIM service on an iPhone: smart tips for staying connected with eSIM.

How do I top up my eSIM plan?

Most eSIM.net plans are prepaid and do not support top-ups or manual extensions once activated.

I am not able to browse some sites. How do I lift the Age Restriction ( Adult only ) bar on my line?

I am not able to browse some sites: smart tips for staying connected with eSIM.

International Calling

International Calling: smart tips for staying connected with eSIM.

iPhone download ( scan QR code ) error messages

iPhone download ( scan QR code ) error messages: smart tips for staying connected with eSIM.

What is the KYC process for eSIM products?

KYC is required only for select eSIM plans like Montenegro and Serbia.

Locked phone

Locked phone: smart tips for staying connected with eSIM.

My order was declined/didn’t go through but my credit card was charged

Fix your payment issues—why cards fail and what to do.

Porting Numbers

Blazing-fast 5G eSIM—instant access to the future of mobile.

Problems logging into Twitter

Problems logging into Twitter: smart tips for staying connected with eSIM.

Are eSIM numbers real mobile numbers?

Port your number with ease—no hassle, full control.

Service Update

Service Update: smart tips for staying connected with eSIM.

Tablets with eSIM: Is Your Device Compatible?

It’s not just smartphone users who get to enjoy all the flexibility and features of eSIM technology. There are a few tablets with eSIM capabilities on the market too.

Terms and Conditions & Fair usage policy

Blazing-fast 5G eSIM—instant access to the future of mobile.

Watches with an eSIM

Watches with an eSIM: smart tips for staying connected with eSIM.

What are the overage charges for my O2 Premium plan?

What are the overage charges for my O2 Premium plan?: smart tips for staying connected with eSIM.

What is included in my O2 Domestic UK plan?

What is included in my O2 Domestic UK plan?: smart tips for staying connected with eSIM.

What is included in my Standard O2 plan?

eSIM coverage decoded—connect across the globe with confidence.

What is included in my O2 Premium plan?

Fix your payment issues—why cards fail and what to do.

What is included in my O2 Travel Plus plan?

Blazing-fast 5G eSIM—instant access to the future of mobile.

What is included in my Vodafone Domestic UK plan?

Blazing-fast 5G eSIM—instant access to the future of mobile.

What is included in my Vodafone Travel plan

Blazing-fast 5G eSIM—instant access to the future of mobile.

What is included in my Vodafone Travel VIP plan

Fix your payment issues—why cards fail and what to do.

What is the difference between a Standard plan and a Premium O2/Vodafone plan?

Fix your payment issues—why cards fail and what to do.

What product would you recommend?

What product would you recommend?: smart tips for staying connected with eSIM.

When does my data allowance renew?

When does my data allowance renew?: smart tips for staying connected with eSIM.

When does my plan/bundle start?

When does my plan/bundle start?: smart tips for staying connected with eSIM.

Which countries and networks are covered in the Orange Europe Travel plans?

eSIM coverage decoded—connect across the globe with confidence.

Which compatible devices support eSIM Technology?

Blazing-fast 5G eSIM—instant access to the future of mobile.

Why do I see 5G/LTE/4G/3G but have no internet?

Resolve internet issues with 5G/LTE/4G/3G signal with these simple checks.

Why do I have no signal bars with my eSIM?

Fix your eSIM signal issues quickly with these simple troubleshooting steps.

Why should I trust eSIM.net?

Why should I trust eSIM.net?: smart tips for staying connected with eSIM.

Why do I see signal bars but no 5G/LTE/4G/3G data icon?

Troubleshoot why your eSIM shows signal bars but no 5G/LTE/4G/3G icon with these simple steps.